Privacy Policy

This policy covers dallasdetoxcenter.com — the website. If you are or become a patient, the separate Notice of Privacy Practices governs your protected health information under HIPAA. Where the two overlap, the Notice of Privacy Practices controls.

Information you give us

Two forms on this site collect information, and both are optional to use.

• Contact / callback request: your name, phone number, and — if you choose to provide them — your email address and whatever you write in the message field.
• Insurance verification: the above, plus your date of birth, insurance provider, and optionally your member ID. This is health-related information, and we ask for only what a benefits check requires.

You do not need an account to use this site, and we do not ask for payment details here. Please do not send clinical details or diagnoses through a web form — call us instead, so the conversation happens on a channel built for it.

Information collected automatically

Like most websites, ours records technical details when you visit: IP address, browser and device type, the pages you view, the page that referred you, and — when present in the link you arrived on — campaign parameters such as utm_source and gclid.

Cookies and similar technologies

The site uses cookies and similar browser storage for three purposes. The chat and form tools store a small amount of data in your browser session to remember the page you first landed on. Our analytics tags set cookies that distinguish one visit from another and record which campaign or search brought you here. Our call-tracking tool sets a cookie so that if you telephone us, the call can be matched to that visit.

We manage these tags through Google Tag Manager, so the specific set in use can change over time and may include advertising tags that measure the performance of our campaigns across sites.

You can block or delete cookies in your browser settings. Doing so will not stop you from using the site or reaching us by phone.

Who we share information with

We do not sell your information. We share it with service providers who help us operate the site and respond to you:

• Clarion Labs — powers the chat widget, captures form submissions, and publishes articles. When you submit a form, it receives the form fields along with the page URL, the page that referred you, campaign parameters, and your browser user agent.
• Google — provides the map on our contact page, the reviews shown on this site, and our analytics and tag management (Google Analytics and Google Tag Manager), which receive the pages you view and how you arrived. Google does not receive your form submissions.
• Microsoft — Microsoft Clarity records how pages are used, including mouse movement, scrolling and clicks, and can replay a visit as a session recording. Text you type into form fields is masked before it leaves your browser, so we do not receive the contents of what you enter.
• Google Ads — measures which advertisements lead to enquiries and calls, and may be used to show our advertisements to you on other sites.
• CallTrackingMetrics — measures which pages and campaigns lead to phone calls. It may display a tracking telephone number in place of our main line; calls to it reach the same admissions team. It receives the number dialled, the time and length of the call, your telephone number as your carrier presents it, and the visit the call is matched to.
• Vercel — hosts the site and keeps standard server logs.

We may also disclose information when the law requires it, to protect someone's safety, or in connection with a merger or sale of the business.

Calls, texts, and emails

If you submit a form with your phone number, you are asking us to contact you, and you agree we may do so by phone, text message, or email about treatment — including with an automatic telephone dialing system or a prerecorded message. Consent to those messages is not a condition of receiving treatment. Message and data rates may apply. Reply STOP to any text to opt out, or ask us on a call to stop contacting you, and we will.

How long we keep it

Inquiry records are kept only as long as needed to respond to you and to meet our legal and recordkeeping obligations. If you become a patient, your clinical record is retained under the schedule described in the Notice of Privacy Practices, which is longer.

How we protect it

The site is served over HTTPS, and form submissions are encrypted in transit. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security — another reason not to put clinical detail in a web form.

Your choices and rights

You can ask us to access, correct, or delete the information you have submitted through this site, and ask us to stop contacting you. Email info@dallasdetoxcenter.com or call 817-904-2197. We will not treat you differently for making a request.

Depending on where you live, you may have additional rights under state privacy law — including the right to know what personal information we collect, to have it deleted, to correct it, and to opt out of its sale or sharing (we do not sell or share it for advertising). Texas residents have these rights under the Texas Data Privacy and Security Act, and residents of California and several other states have comparable rights. Use the contact details above to exercise them.

Children

This site is intended for adults. We do not knowingly collect information from anyone under 18 through this website. If you believe a minor has submitted information, contact us and we will remove it.

Links to other sites

Some pages link to outside resources such as SAMHSA and NIDA. Those sites have their own privacy practices, and this policy does not apply to them.

Changes to this policy

If we change this policy we will update the date at the top of this page. Material changes will be highlighted here.

Contact us

Dallas Detox Center
100 Mariah Drive, Weatherford, Texas 76087
817-904-2197
info@dallasdetoxcenter.com